NEON provisional findings on the complaints of the future
With the support of Dr Naomi Creutzfeldt, ESRC Research FellowFellow of Wolfson College Centre for Socio-Legal Studies, University of Oxford NEON finds policy-makers, companies, regulators, ombudsmen and ADR entities all have their role to play in managing consumer expectations and protecting them. All consumers are different and cannot be treated the same, and to be able to meet consumer needs, …
NEON provisional findings on the complaints of the future Read More »