The Ombudsman of Catalonia, Rafael Ribó, presented the Annual Report 2017, to the President of Catalan Parliament, Roger Torrent, on 9 February 2018. The report and a summary of all decision issued are available on the website www.sindic.cat. In 2017 10,166 complaints have been filed, more than 16,000 have been processed and 281 ex-officio actions …
The Catalan Ombudsman presents the 2017 Annual Report Read More »
In 2017, the Federal Service for Energy Ombudsman received a total of 5,797 complaints (5% more than in 2016 and 37% more than in 2015), of which 65.6% were complaints in Dutch, 34% in French and 0.4% in German. According to the Ombudsman Service, this steady increase in the number of complaints since 2015 can …
During the European Consumer Summit held on Monday 17th October in Brussels, Commissioner Věra Jourová announced the European Commission aims to create a “EU consumer rights code” that “ensures that the legal provisions are consistent, modern and also future-proof”. NEON, the network of energy ADR and ombudsmen bodies, has long been supporting the idea of …
European Consumer Summit: first steps towards a Consumer Code Read More »
NEON concludes in order to support the effective functioning of the retail market and to ensure effective consumer protection, data management, and complaint monitoring could be improved. It is important to collate consistent and up-to-date data from all energy ombudsman and ADR entities, whether members of NEON or not, as well as information about the nature …
NEON conclusions on Data Management and Complaint Monitoring in the Energy Sector Read More »
NEON, the National Energy Ombudsmen Network, welcomes the Energy Union Strategy which aims at providing secure, sustainable, competitive, and affordable energy for every European citizen. This holistic approach puts consumers at the core of the energy market. Consumer empowerment is a key word of the strategy, as they are expected to play an active role …
NEON on the Energy Union: considering new challenges for consumers Read More »
NEON is a strong supporter of the 2020 Vision for Europe’s energy customers developed by CEER and BEUC. This vision relies on the RASP principles (Reliability, Affordability, Simplicity and Protection and Empowerment) to empower energy consumers throughout Europe. On 6 November 2014, CEER published its Report on the Implementation of the 2020 Vision for Europe’s Energy Customers by its Supporters. …
NEON works with CEER to implement the 2020 Vision Read More »
NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.
