The Ombudsman of Catalonia, Rafael Ribó, presented the Annual Report 2017, to the President of Catalan Parliament, Roger Torrent, on 9 February 2018. The report and a summary of all decision issued are available on the website www.sindic.cat. In 2017 10,166 complaints have been filed, more than 16,000 have been processed and 281 ex-officio actions …
The Catalan Ombudsman presents the 2017 Annual Report Read More »
Key messages: · NEON welcomed four new members: Italy, Ireland, Wallonia and Malta, reaching to a total number of members to 8 · Members handled together 103,835 energy disputes in 2016 · There was a drop in the number of disputes in the UK, but it does not represent the full picture: in several NEON …
103,835 energy disputes handled in 2016: NEON annual report Read More »
In 2016, the Belgian Federal Energy Ombudsman Service received a total of 5,526 complaints (compared to 4,211 complaints in 2015), of which 61.7% were in Dutch, 37.7% in French and 0.5% in German. According to the Ombudsman Service, this increase by 31% (+ 1,315 complaints) is mainly due to a number of policies that in …
Belgian Federal Energy Ombudsman Service Activity Report: +31% complaints in 2016 Read More »
Energy complaints fall to lowest point in three years 32% drop in complaints overall compared to 2015 £3.3m ‘handed back’ to consumers in financial awards made by the Energy Ombudsman The total number of complaints by domestic energy consumers fell by 32% last year according to data published jointly by Ofgem and the Energy Ombudsman …
Great Britain: Energy complaints fall by a third in 2016 Read More »
In 2016, more than 38,000 people contacted the Catalan Ombudsman; over 18,000 complaints were handled, including 463 in the field of energy, and 281 ex-officio actions were initiated. Shortcomings in regulations and excessive procedures prevent the exercise of rights in social matters The numerous complaints about urban projects show that measures, regulations and transparency need …
During the presentation of its 2015 annual report, the French National Energy Ombudsman, Jean Gaubert, reviewed the changes that have impacted the activities of this public institution, in particular, the development of competition in electricity and natural gas markets, and progress made through reforms in the energy sector, and in alternative dispute resolution (mediation) for …
NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.
