Alternative Dispute Resolution

NEON works with CEER to implement the 2020 Vision

NEON is a strong supporter of the 2020 Vision for Europe’s energy customers developed by CEER and BEUC. This vision relies on the RASP principles (Reliability, Affordability, Simplicity and Protection and Empowerment) to empower energy consumers throughout Europe. On 6 November 2014, CEER published its Report on the Implementation of the 2020 Vision for Europe’s Energy Customers by its Supporters.  …

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NEON: 48,866 energy-related disputes handled in 2013

The members of NEON, the National Energy Ombudsman Network, globally handled 48,866 energy-related disputes in 2013. The analysis of its members’ complaint data will feed into NEON’s work programme for 2015. In this context, NEON will set up three main working groups: Consumer data management and complaint handling monitoring; Stakeholder engagement (teaming up with consumers associations, …

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NEON welcomes the European Energy Consumers’ Rights brochure

NEON, the National Energy Ombudsman Network, welcomes EU Commission DG Energy’s European Energy Consumers’ Rights brochure. This brochure explains in detail what energy consumers gain from European legislation, besides the general consumer rights guaranteed in EU legislation, with a special focus on the right to easy resolution of complaints and disputes, through an independent body, such as an …

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