Position Papers

Cooperation needed to protect consumers buying bundled products

On the 6th of November, regulators, ADR bodies, consumer organisations and representatives from the European Commission gathered in Brussels for a cross-sectoral, cross-authority dialogue on how to better protect consumers who buy bundled products. Bundled products are different types of goods and services packaged together in one single contract. They are found within the same …

Cooperation needed to protect consumers buying bundled products Read More »

Report on the Application of the ADR Directive – NEON Comments

Last week, the European Commission published the Report on the application of Directive 2013/11/EU (the “ADR Directive”). In view of the publication of that report, we conducted an internal study in order to determine the impact the Directive has had on publicly-mandated dispute-resolution bodies on the ground. This paper builds on our internal study to …

Report on the Application of the ADR Directive – NEON Comments Read More »

NEON Welcomes Adoption of Strong Consumer-Protection and Out-Of-Court Dispute Settlement Provisions at EU level

On the 26th of March, the European Parliament adopted the revised electricity market directive, which are part of the Clean Energy Package.NEON strongly welcomes this text, which will strengthen the EU provisions on consumer protection and the right to out-of-court dispute settlement in the electricity sector. Electricity is a basic and essential good and, as …

NEON Welcomes Adoption of Strong Consumer-Protection and Out-Of-Court Dispute Settlement Provisions at EU level Read More »

Market Design Trilogues: Do not leave Consumers in the Dark

The “trilogue” negotiations between the European Parliament, the Council and the Commission on the “Market Design” proposal started at the end of June. A final agreement on the text should be reached at the end of this year. In this context, we would like to remind legislators that strong consumer-protection and out-of-court dispute settlement provisions …

Market Design Trilogues: Do not leave Consumers in the Dark Read More »

NEON Comments on the Review of Consumer Protection Directives

In April 2018, the European Commission presented its “New Deal for Consumers”, which includes a proposal to amend a series of EU consumer protection directives (directive on unfair terms in consumer contracts, price-indication directive, unfair commercial practices directive and directive on consumer rights). While we welcome this proposal, we warn that some provisions may in …

NEON Comments on the Review of Consumer Protection Directives Read More »

NEON Welcomes the European Commission’s Proposal for a Directive on Collective Redress

NEON, the National Energy Ombudsmen Network, welcomes the Proposal for a Directive on representative actions for the protection of the collective interest of consumers. By allowing consumers to join up to defend their case collectively before a court, this proposal sets the framework for national legal landscapes allowing for an enhanced cooperation between public interest …

NEON Welcomes the European Commission’s Proposal for a Directive on Collective Redress Read More »