Activities

NEON conclusions on Data Management and Complaint Monitoring in the Energy Sector

NEON concludes in order to support the effective functioning of the retail market and to ensure effective consumer protection, data management, and complaint monitoring could be improved. It is important to collate consistent and up-to-date data from all energy ombudsman and ADR entities, whether members of NEON or not, as well as information about the nature …

NEON conclusions on Data Management and Complaint Monitoring in the Energy Sector Read More »

Independent Ombudsmen and ADR providers: building bridges in the energy market

Today, during the 7th Citizens’ Energy Forum , NEON, the National Energy Ombudsmen Network, presented the report on ADR in the Energy Sector in Europe conducted by Dr Naomi Creutzfeldt, ESRC Research Fellow, Fellow of Wolfson College Centre for Socio-Legal Studies – University of Oxford, and commissioned by NEON. The research reveals that although all Member States (at National or regional level) …

Independent Ombudsmen and ADR providers: building bridges in the energy market Read More »

NEON works with CEER to implement the 2020 Vision

NEON is a strong supporter of the 2020 Vision for Europe’s energy customers developed by CEER and BEUC. This vision relies on the RASP principles (Reliability, Affordability, Simplicity and Protection and Empowerment) to empower energy consumers throughout Europe. On 6 November 2014, CEER published its Report on the Implementation of the 2020 Vision for Europe’s Energy Customers by its Supporters.  …

NEON works with CEER to implement the 2020 Vision Read More »