Activities

The 9th Citizens’ Energy Forum fosters the empowerment of out-of-court dispute resolution mechanisms

NEON, the network of independent energy ombudsmen and alternative resolution bodies, welcomes the conclusions of the 9th Citizens’ Energy Forum which fosters the empowerment of out-of-court dispute resolution mechanisms to address consumer complaints in the energy markets, including on bundled offers and new product and service providers such as aggregators. Furthermore, the Forum expresses its …

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Second panel

Fair access to Energy Ombudsmen and ADR Schemes for all is necessary to build a true Energy Union: conclusions of NEON Event

Report prepared with Dr Naomi Creutzfeldt, University of Westminster Key messages: Fair access to redress for energy consumers is essential for the engagement of all consumers, prosumers and vulnerable consumers alike Independent ombudsmen and ADR bodies looking after the energy sector can take on the role of positively improving the consumer experience and help change …

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The regional mediation service for energy from Wallonia (Belgium) is the newest member of NEON

NEON, the network of energy ADR and ombudsmen, welcomes the regional mediation service for energy from Wallonia, Belgium, as its newest member. “This new addition allows NEON to go to the heart of the European regions and will lead to greater consumer empowerment at the local level,” said Lewis Shand Smith, President of NEON, at …

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European Consumer Summit: first steps towards a Consumer Code

During the European Consumer Summit held on Monday 17th October in Brussels, Commissioner Věra Jourová announced the European Commission aims to create a “EU consumer rights code” that “ensures that the legal provisions are consistent, modern and also future-proof”. NEON, the network of energy ADR and ombudsmen bodies, has long been supporting the idea of …

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NEON welcomes AEEGSI, the Italian regulator, its newest member

NEON, the network of energy ADR and ombudsmen, welcomes AEEGSI (Italy) as its newest member. “Each new member brings more consumer empowerment and a more comprehensive view of the energy retail market” said Lewis Shand Smith, President of NEON. Stronger networking on ADR and a wider accessibility of those procedures leads to more consumers asserting …

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NEON provisional findings on the complaints of the future

With the support of Dr Naomi Creutzfeldt, ESRC Research FellowFellow of Wolfson College Centre for Socio-Legal Studies, University of Oxford   NEON finds policy-makers, companies, regulators, ombudsmen and ADR entities all have their role to play in managing consumer expectations and protecting them. All consumers are different and cannot be treated the same, and to be able to meet consumer needs, …

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