Activities

NEON Members Exchange on Complaints Related to Smart Meters

Activities, Events / By

On the 19th of September NEON members met in Dublin to exchange experiences on smart-meter related complaints. While situations regarding the roll-out and citizens’ attitudes towards smart meters vary greatly from one country/region to another, some conclusions can already be drawn. Interestingly, in countries having already stared the roll-out, smart meters have not had a …

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Market Design Trilogues: Do not leave Consumers in the Dark

Activities, Position Papers / By

The “trilogue” negotiations between the European Parliament, the Council and the Commission on the “Market Design” proposal started at the end of June. A final agreement on the text should be reached at the end of this year. In this context, we would like to remind legislators that strong consumer-protection and out-of-court dispute settlement provisions …

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NEON Comments on the Review of Consumer Protection Directives

Activities, Position Papers / By

In April 2018, the European Commission presented its “New Deal for Consumers”, which includes a proposal to amend a series of EU consumer protection directives (directive on unfair terms in consumer contracts, price-indication directive, unfair commercial practices directive and directive on consumer rights). While we welcome this proposal, we warn that some provisions may in …

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NEON General Meeting: renewed long-term vision and work programme

Activities, Events / By

On the 13th of June, NEON members met in Brussels to approve a renewed long-term vision and work programme and discuss latest EU policy developments. NEON members confirm their ambition of becoming the network uniting all publicly-mandated, independent and not-for-profit consumer dispute-resolution services active in the energy sector. NEON’s work programme for the coming months …

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NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.

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