NEON

NEON: 92,335 energy-related disputes handled in 2015

Leave a Comment / NEON Annual Reports / By

Focus: 92,335 energy-related disputes in 2015, 27.43% more than the previous year; The majority of complaints deal with invoicing and (e-)billing(47%), customer services, redress and privacy (11%) and provider change/switching (10%); NEON creates an “associate member” statute to enable more ADR entities to join the network. Members of NEON handled together 92,335 energy-related disputes in 2015, 27.43% more than the …

NEON: 92,335 energy-related disputes handled in 2015 Read More »

New Market, New Consumers, New Challenges – Let’s Explore Energy Consumer Needs! – Sustainable Energy Week 2016

Leave a Comment / Consumer Code, Events, NEON / By

With the development of new technologies, the digitalisation of the market, demand-side flexibility, and demand side management among other, energy companies (DSO and suppliers), service companies, ESCOs, cooperatives and third parties offer or will offer new practices, products, and services for their customers. NEON believes policy-makers, companies, regulators, ombudsmen and ADR entities all have their …

New Market, New Consumers, New Challenges – Let’s Explore Energy Consumer Needs! – Sustainable Energy Week 2016 Read More »

Conclusions on a Consumer Code for New Energy Consumers

Events / By

  “Ombudsmen have a responsibility to engage stakeholders in building trust in the energy market” concluded Lewis Shand Smith, President of NEON, at the end of the workshop on “Designing a Consumer Code for New Energy Consumers” held on Wednesday, 10 February in Brussels and hosted in CEER premises. NEON presented its proposal for a Consumer Code, …

Conclusions on a Consumer Code for New Energy Consumers Read More »

NEON: 72,462 energy-related disputes handled in 2014

NEON Annual Reports / By

Members of NEON, the National Energy Ombudsmen Network, handled together 72,462 energy-related disputes in 2014. In total, the Ombudsman Services (GB) handled 52,913 energy-related disputes; the French Médiateur National de l’Energie, 14,412; the Belgian Ombudsdienst voor Energie/Service de Médiation de l’Energie, 4,819 and the Catalan Sindic, El defensor de les persones, 318.   In 2015, …

NEON: 72,462 energy-related disputes handled in 2014 Read More »

NEON provisional findings on the complaints of the future

Activities / By

With the support of Dr Naomi Creutzfeldt, ESRC Research FellowFellow of Wolfson College Centre for Socio-Legal Studies, University of Oxford   NEON finds policy-makers, companies, regulators, ombudsmen and ADR entities all have their role to play in managing consumer expectations and protecting them. All consumers are different and cannot be treated the same, and to be able to meet consumer needs, …

NEON provisional findings on the complaints of the future Read More »

Position Paper: “Delivering a New Deal for Energy Consumers”

Position Papers / By

NEON, the National Energy Ombudsman Network, welcomes the European Commission Communication on “Delivering a New Deal for Energy Consumers”  which aims at putting consumers at the core of a thriving and functioning energy system. NEON believes the Commission should Foster an ambitious Consumer Code to protect end consumers, Look carefully at the needs and interests of the different categories of consumers and how the system …

Position Paper: “Delivering a New Deal for Energy Consumers” Read More »

NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.

Useful Links

Publications

Newsletter Sign up