Who we are


NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.

  • We encourage the protection and empowerment of energy consumers through the promotion of statutory, public-interest and independent complaint-resolution bodies;
  • We promote a specific model of Alternative Dispute Resolution (ADR), based on independent, national and regional ADR services that defend the general interest and the rights of all consumers;
  • We represent our members at European level and to link up with European counterparts in the fields of energy and consumer protection;
  • We facilitate the exchange of information, experience and good practices among our members.


If you want to know more about how we do this, please visit our activities & events page or contact the Secretariat.