“Ombudsmen have a responsibility to engage stakeholders in building trust in the energy market” concluded Lewis Shand Smith, President of NEON, at the end of the workshop on “Designing a Consumer Code for New Energy Consumers” held on Wednesday, 10 February in Brussels and hosted in CEER premises. NEON presented its proposal for a Consumer Code, …
Conclusions on a Consumer Code for New Energy Consumers Read More »
With the support of Dr Naomi Creutzfeldt, ESRC Research FellowFellow of Wolfson College Centre for Socio-Legal Studies, University of Oxford NEON finds policy-makers, companies, regulators, ombudsmen and ADR entities all have their role to play in managing consumer expectations and protecting them. All consumers are different and cannot be treated the same, and to be able to meet consumer needs, …
NEON provisional findings on the complaints of the future Read More »
NEON is a strong supporter of the 2020 Vision for Europe’s energy customers developed by CEER and BEUC. This vision relies on the RASP principles (Reliability, Affordability, Simplicity and Protection and Empowerment) to empower energy consumers throughout Europe. On 6 November 2014, CEER published its Report on the Implementation of the 2020 Vision for Europe’s Energy Customers by its Supporters. …
NEON works with CEER to implement the 2020 Vision Read More »
NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.
