Spain

Social vulnerability, territorial sustainability and basic supplies at the centre of the attention of the Catalan Ombudsman in 2016

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In 2016, more than 38,000 people contacted the Catalan Ombudsman; over 18,000 complaints were handled, including 463 in the field of energy, and 281 ex-officio actions were initiated. Shortcomings in regulations and excessive procedures prevent the exercise of rights in social matters The numerous complaints about urban projects show that measures, regulations and transparency need …

Social vulnerability, territorial sustainability and basic supplies at the centre of the attention of the Catalan Ombudsman in 2016 Read More »

The Catalan Ombudsman calls for a new law on dispute resolution that guarantees the independence of the mediation body

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The Catalan Ombudsman urges the authorities to accelerate the transposition of the 2013 Directive on Alternative Dispute Resolution. The Catalan Ombudsman, a member of NEON, also proposes to act in arbitration cases where the services can affect basic consumer rights. On Thursday 19 January, a workshop organised by the Ombudsman and business representatives at the headquarters …

The Catalan Ombudsman calls for a new law on dispute resolution that guarantees the independence of the mediation body Read More »

NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.

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