Report

Position Paper: “Delivering a New Deal for Energy Consumers”

Position Papers / By

NEON, the National Energy Ombudsman Network, welcomes the European Commission Communication on “Delivering a New Deal for Energy Consumers”  which aims at putting consumers at the core of a thriving and functioning energy system. NEON believes the Commission should Foster an ambitious Consumer Code to protect end consumers, Look carefully at the needs and interests of the different categories of consumers and how the system …

Position Paper: “Delivering a New Deal for Energy Consumers” Read More »

NEON conclusions on Data Management and Complaint Monitoring in the Energy Sector

Activities / By

NEON concludes in order to support the effective functioning of the retail market and to ensure effective consumer protection, data management, and complaint monitoring could be improved. It is important to collate consistent and up-to-date data from all energy ombudsman and ADR entities, whether members of NEON or not, as well as information about the nature …

NEON conclusions on Data Management and Complaint Monitoring in the Energy Sector Read More »

Independent Ombudsmen and ADR providers: building bridges in the energy market

Activities / By

Today, during the 7th Citizens’ Energy Forum , NEON, the National Energy Ombudsmen Network, presented the report on ADR in the Energy Sector in Europe conducted by Dr Naomi Creutzfeldt, ESRC Research Fellow, Fellow of Wolfson College Centre for Socio-Legal Studies – University of Oxford, and commissioned by NEON. The research reveals that although all Member States (at National or regional level) …

Independent Ombudsmen and ADR providers: building bridges in the energy market Read More »

ADR in the energy sector: strengthening the reputation and moral authority of independent energy ombudsmen

Events / By

With the support of Professor Christopher Hodges MA PhD FSALS, Professor of Justice Systems, University of Oxford Head of the CMS/Swiss Re Research Programme on Civil Justice Systems, Centre for Socio-Legal Studies, and Fellow of Wolfson College, University of Oxford Honorary Professor, China University of Political Science and Law, Beijing With the 2013/11 Directive on …

ADR in the energy sector: strengthening the reputation and moral authority of independent energy ombudsmen Read More »

NEON: 48,866 energy-related disputes handled in 2013

NEON Annual Reports / By

The members of NEON, the National Energy Ombudsman Network, globally handled 48,866 energy-related disputes in 2013. The analysis of its members’ complaint data will feed into NEON’s work programme for 2015. In this context, NEON will set up three main working groups: Consumer data management and complaint handling monitoring; Stakeholder engagement (teaming up with consumers associations, …

NEON: 48,866 energy-related disputes handled in 2013 Read More »

NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.

Useful Links

Publications

Newsletter Sign up