NEON

The 9th Citizens’ Energy Forum fosters the empowerment of out-of-court dispute resolution mechanisms

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NEON, the network of independent energy ombudsmen and alternative resolution bodies, welcomes the conclusions of the 9th Citizens’ Energy Forum which fosters the empowerment of out-of-court dispute resolution mechanisms to address consumer complaints in the energy markets, including on bundled offers and new product and service providers such as aggregators. Furthermore, the Forum expresses its …

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The regional mediation service for energy from Wallonia (Belgium) is the newest member of NEON

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NEON, the network of energy ADR and ombudsmen, welcomes the regional mediation service for energy from Wallonia, Belgium, as its newest member. “This new addition allows NEON to go to the heart of the European regions and will lead to greater consumer empowerment at the local level,” said Lewis Shand Smith, President of NEON, at …

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NEON welcomes AEEGSI, the Italian regulator, its newest member

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NEON, the network of energy ADR and ombudsmen, welcomes AEEGSI (Italy) as its newest member. “Each new member brings more consumer empowerment and a more comprehensive view of the energy retail market” said Lewis Shand Smith, President of NEON. Stronger networking on ADR and a wider accessibility of those procedures leads to more consumers asserting …

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NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.

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