Energy Union

The 9th Citizens’ Energy Forum fosters the empowerment of out-of-court dispute resolution mechanisms

NEON, the network of independent energy ombudsmen and alternative resolution bodies, welcomes the conclusions of the 9th Citizens’ Energy Forum which fosters the empowerment of out-of-court dispute resolution mechanisms to address consumer complaints in the energy markets, including on bundled offers and new product and service providers such as aggregators. Furthermore, the Forum expresses its …

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Second panel

Fair access to Energy Ombudsmen and ADR Schemes for all is necessary to build a true Energy Union: conclusions of NEON Event

Report prepared with Dr Naomi Creutzfeldt, University of Westminster Key messages: Fair access to redress for energy consumers is essential for the engagement of all consumers, prosumers and vulnerable consumers alike Independent ombudsmen and ADR bodies looking after the energy sector can take on the role of positively improving the consumer experience and help change …

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European Consumer Summit: first steps towards a Consumer Code

During the European Consumer Summit held on Monday 17th October in Brussels, Commissioner Věra Jourová announced the European Commission aims to create a “EU consumer rights code” that “ensures that the legal provisions are consistent, modern and also future-proof”. NEON, the network of energy ADR and ombudsmen bodies, has long been supporting the idea of …

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Conclusions on a Consumer Code for New Energy Consumers

  “Ombudsmen have a responsibility to engage stakeholders in building trust in the energy market” concluded Lewis Shand Smith, President of NEON, at the end of the workshop on “Designing a Consumer Code for New Energy Consumers” held on Wednesday, 10 February in Brussels and hosted in CEER premises. NEON presented its proposal for a Consumer Code, …

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NEON: 72,462 energy-related disputes handled in 2014

Members of NEON, the National Energy Ombudsmen Network, handled together 72,462 energy-related disputes in 2014. In total, the Ombudsman Services (GB) handled 52,913 energy-related disputes; the French Médiateur National de l’Energie, 14,412; the Belgian Ombudsdienst voor Energie/Service de Médiation de l’Energie, 4,819 and the Catalan Sindic, El defensor de les persones, 318.   In 2015, …

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Position Paper: “Delivering a New Deal for Energy Consumers”

NEON, the National Energy Ombudsman Network, welcomes the European Commission Communication on “Delivering a New Deal for Energy Consumers”  which aims at putting consumers at the core of a thriving and functioning energy system. NEON believes the Commission should Foster an ambitious Consumer Code to protect end consumers, Look carefully at the needs and interests of the different categories of consumers and how the system …

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