Key messages: · NEON welcomed four new members: Italy, Ireland, Wallonia and Malta, reaching to a total number of members to 8 · Members handled together 103,835 energy disputes in 2016 · There was a drop in the number of disputes in the UK, but it does not represent the full picture: in several NEON …
103,835 energy disputes handled in 2016: NEON annual report Read More »
During the European Consumer Summit held on Monday 17th October in Brussels, Commissioner Věra Jourová announced the European Commission aims to create a “EU consumer rights code” that “ensures that the legal provisions are consistent, modern and also future-proof”. NEON, the network of energy ADR and ombudsmen bodies, has long been supporting the idea of …
European Consumer Summit: first steps towards a Consumer Code Read More »
Focus: 92,335 energy-related disputes in 2015, 27.43% more than the previous year; The majority of complaints deal with invoicing and (e-)billing(47%), customer services, redress and privacy (11%) and provider change/switching (10%); NEON creates an “associate member” statute to enable more ADR entities to join the network. Members of NEON handled together 92,335 energy-related disputes in 2015, 27.43% more than the …
NEON: 92,335 energy-related disputes handled in 2015 Read More »
“Ombudsmen have a responsibility to engage stakeholders in building trust in the energy market” concluded Lewis Shand Smith, President of NEON, at the end of the workshop on “Designing a Consumer Code for New Energy Consumers” held on Wednesday, 10 February in Brussels and hosted in CEER premises. NEON presented its proposal for a Consumer Code, …
Conclusions on a Consumer Code for New Energy Consumers Read More »
Members of NEON, the National Energy Ombudsmen Network, handled together 72,462 energy-related disputes in 2014. In total, the Ombudsman Services (GB) handled 52,913 energy-related disputes; the French Médiateur National de l’Energie, 14,412; the Belgian Ombudsdienst voor Energie/Service de Médiation de l’Energie, 4,819 and the Catalan Sindic, El defensor de les persones, 318. In 2015, …
NEON: 72,462 energy-related disputes handled in 2014 Read More »
With the support of Dr Naomi Creutzfeldt, ESRC Research FellowFellow of Wolfson College Centre for Socio-Legal Studies, University of Oxford NEON finds policy-makers, companies, regulators, ombudsmen and ADR entities all have their role to play in managing consumer expectations and protecting them. All consumers are different and cannot be treated the same, and to be able to meet consumer needs, …
NEON provisional findings on the complaints of the future Read More »
NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.
