Clean Energy Package

The 9th Citizens’ Energy Forum fosters the empowerment of out-of-court dispute resolution mechanisms

NEON, the network of independent energy ombudsmen and alternative resolution bodies, welcomes the conclusions of the 9th Citizens’ Energy Forum which fosters the empowerment of out-of-court dispute resolution mechanisms to address consumer complaints in the energy markets, including on bundled offers and new product and service providers such as aggregators. Furthermore, the Forum expresses its …

The 9th Citizens’ Energy Forum fosters the empowerment of out-of-court dispute resolution mechanisms Read More »

Second panel

Fair access to Energy Ombudsmen and ADR Schemes for all is necessary to build a true Energy Union: conclusions of NEON Event

Report prepared with Dr Naomi Creutzfeldt, University of Westminster Key messages: Fair access to redress for energy consumers is essential for the engagement of all consumers, prosumers and vulnerable consumers alike Independent ombudsmen and ADR bodies looking after the energy sector can take on the role of positively improving the consumer experience and help change …

Fair access to Energy Ombudsmen and ADR Schemes for all is necessary to build a true Energy Union: conclusions of NEON Event Read More »

Clean Energy Package: let’s not miss the opportunity to improve consumer protection and consumer dispute resolution

NEON, the network of energy ADR and ombudsmen bodies, notes that the new Clean Energy Package proposal aims to expand consumer rights and put consumers at the core of a thriving energy system and provide a better framework to address the new challenges of the energy markets, including energy poverty and vulnerability. Nevertheless, despite numerous improvements, the new …

Clean Energy Package: let’s not miss the opportunity to improve consumer protection and consumer dispute resolution Read More »