Belgium

The number of complaints received by the Belgian Energy Ombudsman Service in 2017 continues to increase

In 2017, the Federal Service for Energy Ombudsman received a total of 5,797 complaints (5% more than in 2016 and 37% more than in 2015), of which 65.6% were complaints in Dutch, 34% in French and 0.4% in German. According to the Ombudsman Service, this steady increase in the number of complaints since 2015 can …

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The Belgian Energy Ombudsman Service raises the question of the legality of the new Consumer Agreement with energy suppliers

The Belgian Energy Ombudsman Service raises the question of the legality of the new Consumer Agreement with energy suppliers. This case is particularly alarming while, at the same time, the new energy package is being discussed at EU level and the role of the Ombudsman risks to be undermined by certain wording. NEON believes that …

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Belgian Federal Energy Ombudsman Service Activity Report: +31% complaints in 2016

In 2016, the Belgian Federal Energy Ombudsman Service received a total of 5,526 complaints (compared to 4,211 complaints in 2015), of which 61.7% were in Dutch, 37.7% in French and 0.5% in German. According to the Ombudsman Service, this increase by 31% (+ 1,315 complaints) is mainly due to a number of policies that in …

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