Alternative Dispute Resolution

Social vulnerability, territorial sustainability and basic supplies at the centre of the attention of the Catalan Ombudsman in 2016

In 2016, more than 38,000 people contacted the Catalan Ombudsman; over 18,000 complaints were handled, including 463 in the field of energy, and 281 ex-officio actions were initiated. Shortcomings in regulations and excessive procedures prevent the exercise of rights in social matters The numerous complaints about urban projects show that measures, regulations and transparency need …

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The regional mediation service for energy from Wallonia (Belgium) is the newest member of NEON

NEON, the network of energy ADR and ombudsmen, welcomes the regional mediation service for energy from Wallonia, Belgium, as its newest member. “This new addition allows NEON to go to the heart of the European regions and will lead to greater consumer empowerment at the local level,” said Lewis Shand Smith, President of NEON, at …

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European Consumer Summit: first steps towards a Consumer Code

During the European Consumer Summit held on Monday 17th October in Brussels, Commissioner Věra Jourová announced the European Commission aims to create a “EU consumer rights code” that “ensures that the legal provisions are consistent, modern and also future-proof”. NEON, the network of energy ADR and ombudsmen bodies, has long been supporting the idea of …

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NEON on the Energy Union: considering new challenges for consumers

NEON, the National Energy Ombudsmen Network, welcomes the Energy Union Strategy which aims at providing secure, sustainable, competitive, and affordable energy for every European citizen. This holistic approach puts consumers at the core of the energy market. Consumer empowerment is a key word of the strategy, as they are expected to play an active role …

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ADR in the energy sector: strengthening the reputation and moral authority of independent energy ombudsmen

With the support of Professor Christopher Hodges MA PhD FSALS, Professor of Justice Systems, University of Oxford Head of the CMS/Swiss Re Research Programme on Civil Justice Systems, Centre for Socio-Legal Studies, and Fellow of Wolfson College, University of Oxford Honorary Professor, China University of Political Science and Law, Beijing With the 2013/11 Directive on …

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NEON’s Position Paper on the Energy Union

NEON, the National Energy Ombudsman Network, is pleased to announce the publication of its position paper on the European Commission’s Energy Union. The paper provides NEON’s comments on the current proposal for an Energy Union, emphasising topics of relevance for consumers, in particular: Stakeholders’ shared responsibility on consumers’ engagement in the energy market; The tailoring of the Internal Energy Market …

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