Alternative Dispute Resolution

“Consumers are citizens with rights”: Conclusions of the round table on Ombudsmen in the New Deal for Consumers

On the 22nd of February, ombudsmen from different sectors, academics and stakeholder representatives from consumer organisations, regulators and businesses gathered for a round table on the role of ombudsmen in critical economic sectors and shared their expectations regarding the upcoming New Deal for Consumers, to be presented by the European Commission in April 2018. This …

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The Catalan Ombudsman presents the 2017 Annual Report

The Ombudsman of Catalonia, Rafael Ribó, presented the Annual Report 2017, to the President of Catalan Parliament, Roger Torrent, on 9 February 2018. The report and a summary of all decision issued are available on the website www.sindic.cat. In 2017 10,166 complaints have been filed, more than 16,000 have been processed and 281 ex-officio actions …

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The number of complaints received by the Belgian Energy Ombudsman Service in 2017 continues to increase

In 2017, the Federal Service for Energy Ombudsman received a total of 5,797 complaints (5% more than in 2016 and 37% more than in 2015), of which 65.6% were complaints in Dutch, 34% in French and 0.4% in German. According to the Ombudsman Service, this steady increase in the number of complaints since 2015 can …

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Conclusions of the Morning Discussion on the 2 years of Consumer Mediation

On 9 January 2018, the French National Energy Ombudsman organised a Morning discussion in order to review the two years of consumer mediation in France since the enforcement of the ADR Directive. In the opening, Claude Nocquet, President of the Commission of Evaluation and Control of Consumer Mediation (CECMC), presented the rigorous conditions that a …

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103,835 energy disputes handled in 2016: NEON annual report

Key messages: ·        NEON welcomed four new members: Italy, Ireland, Wallonia and Malta, reaching to a total number of members to 8 ·        Members handled together 103,835 energy disputes in 2016 ·        There was a drop in the number of disputes in the UK, but it does not represent the full picture: in several NEON …

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The 9th Citizens’ Energy Forum fosters the empowerment of out-of-court dispute resolution mechanisms

NEON, the network of independent energy ombudsmen and alternative resolution bodies, welcomes the conclusions of the 9th Citizens’ Energy Forum which fosters the empowerment of out-of-court dispute resolution mechanisms to address consumer complaints in the energy markets, including on bundled offers and new product and service providers such as aggregators. Furthermore, the Forum expresses its …

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