Reports and Position papers



Report on ADR in the Energy Sector in Europe conducted by Dr Naomi Creutzfeldt, ESRC Research Fellow, Fellow of Wolfson College Centre for Socio-Legal Studies – University of Oxford, and commissioned by NEON. Read here the press release.

Position Paper: “Delivering a New Deal for Energy Consumers” (July 2015)

NEON position paper on the Energy Union   (January 2015)

Clean Energy Package: let’s not miss the opportunity to improve consumer protection and consumer dispute resolution (1st December 2016)

In February 2016, NEON presented its vision for an Energy Consumer Code, which aims at defining a set of standards to be guaranteed at EU level, a common framework to protect end consumers with effective standards for the right to access to and use of energy services, the security and quality of supply, access to the grid, data protection, prices and price comparison tools, marketing and sales, switches, moving, contractual terms, unified communications, easily understandable bills, information on real-time consumption with smart meters, and complaint procedures, with the principle of solidarity and responsibility at its core.