Conferences and Workshops


  1. Conference on the “Consumer Code and the Clean Energy for All Package: How to protect New Consumers?”, 21 March 2017. The event concluded a fair access to Energy Ombudsman and ADR Schemes for all is necessary to build a true Energy Union.
  2. Policy session on “New Market, New Consumers, New Challenges organised in the framework of the European Sustainable Energy Week 2016 (10 June 2016). NEON presented the main findings of its members for the year 2015 and also presented practical implementation elements of the Consumer Code. Find out more here.
  3. Workshop on “Designing a Consumer Code for New Energy Consumers” held on Wednesday, 10 February 2016 in Brussels and hosted in CEER premises. NEON presented its proposal for a Consumer Code, a series of thirteen key recommendations aimed to protect end consumers, with the principle of solidarity and responsibility at its core. Find out more here.
  4. Workshop on the Complaints of the Future, held in September 2015 in Barcelona, Spain. The working group concluded technological advances will empower individuals and communities and transform the relationships between consumer and provider. It will become more and more difficult to meet consumer expectations in the open and competitive energy market. To be able to meet consumer needs, all stakeholders need to adopt a flexible, consumer centred approach. Read the conclusions.
  5. Workshop on Data Management and Complaint Monitoring in the Energy Sector, held in June 2015 in Paris, France. The working group concluded in order to support the effective functioning of the retail market and to ensure effective consumer protection, data management, and complaint monitoring could be improved. It is important to collate consistent and up-to-date data from all energy ombudsman and ADR entities, whether members of NEON or not, as well as information about the nature and volume of complaints dealt with by the companies at the first tier. Read the conclusions
  6. Conference on “Strengthening ADR in the Energy sector”, organised on 27 January 2015 at the European Parliament in Brussels.  With the 2013/11 Directive on alternative dispute resolution being transposed into national law by the Member States by 9 July 2015, this event has been a great opportunity to learn about and discuss the state of play in the area of Mediation and Ombudsmanry in Europe in this particular sector. The programme for the conference can be found here and you can click here to access the full report.