Conferences and Workshops


Better Regulation: Ombudsmen in the New Deal for Consumers”, 22 February 2018, brussels

The purpose of this roundtable was to discuss the role of Consumer Ombudsmen in regulated sectors providing essential services for consumers, including energy, water, telecom, banking and transport, in the framework of the upcoming New Deal for Consumers. Consult the programme and read the conclusions.

The Consumer Code and the Clean Energy for All Package: How to protect New Consumers?”, 21 March 2017, Brussels

This event aimed at discussing the new provisions on energy consumer protection in the framework of the Clean Energy Package proposal, especially regarding energy communities, prosumers, data protection and net metering. The event concluded a fair access to Energy Ombudsman and ADR Schemes for all is necessary to build a true Energy Union. Read the conclusions.

New Market, New Consumers, New Challenges, 10 June 2016, Brussels

This policy session was organised in the framework of the European Sustainable Energy Week 2016. NEON presented the main findings of its members for the year 2015 as well as practical implementation elements of the Consumer Code. Find out more here.

Designing a Consumer Code for New Energy Consumers, 10 February 2016, Brussels

In this workshop, hosted at the CEER premises, NEON presented its proposal for a Consumer Code, a series of thirteen key recommendations aimed to protect end consumers, with the principle of solidarity and responsibility at its core. Find out more here.

“Complaints of the Future” Workshop, September 2015, Barcelona

This workshop presented and analised the work of the NEON “Complaints of the Future” working group. The event concluded that while technological advances will empower individuals and communities and transform the relationships between consumer and provider, it will become more and more difficult to meet consumer expectations in the open and competitive energy market. Read the conclusions.

Data Management and Complaint Monitoring in the Energy Sector,  June 2015, Paris

This workshop, organised by the working group on the same theme, concluded that in order to support the effective functioning of the retail market and to ensure effective consumer protection, data management and complaint monitoring need to be improved. Consistent and up-to-date data from all energy ombudsman and ADR entities, whether members of NEON or not, would need to be collected, including information about the nature and volume of complaints dealt with by the companies at the first tier. Read the conclusions

Out-of-Court Dispute Settlement in the Energy Sector, 20 February 2015, florence

This workshop on Out-of-Court Dispute Settlement in the Energy Sector  was a joint initiative by the Florence School of Regulation and the ERC-funded project on European Private Regulatory Law Project (EUI Law Department).  Consult the Workshop Highlights by FSR Energy and watch the interview with Ms Marine Cornelis, Secretary General of NEON.

Strengthening ADR in the Energy sector, 27 January 2015, Brussels

This event, organised at the European Parliament in Brussels, aimed at discussing the state of play of mediation and ADR in the energy sector, especially in the context of the transposition of Directive 2013/11 on alternative dispute resolution. Download the programme and access the report of the event.