Our Activities



Participation in Commission Working Groups

NEON representatives attend European Commission working groups, workshops and events organised by the Directorate-General for Justice & Consumers and the Directorate-General for Energy: Citizens’ Energy Forum, Working group on vulnerable consumers, Working group on e-billing and data management, Expert Group on consumers as energy market actors, etc.

NEON members contributed to the Working Group Report on Alternative Dispute Resolution in the Energy Sector Report prepared for the 4th Citizens’ Energy Forum in October 2011.

Stakeholder Relations

NEON collaborates with authorities and regulators in Europe and worldwide on a daily basis in order to improve and reinforce consumer protection within the energy markets.

Link with the Research Community

NEON maintains excellent relationships with researchers working on ADR, consumer rights and energy markets and supports their projects, such as the ESRC “Just Energy” project.


For more information about what we do, please contact the Secretariat.