NEON, the network of energy ADR and ombudsmen bodies, notes that the new Clean Energy Package proposal aims to expand consumer rights and put consumers at the core of a thriving energy system and provide a better framework to address the new challenges of the energy markets, including energy poverty and vulnerability. Nevertheless, despite numerous improvements, the new …
During the European Consumer Summit held on Monday 17th October in Brussels, Commissioner Věra Jourová announced the European Commission aims to create a “EU consumer rights code” that “ensures that the legal provisions are consistent, modern and also future-proof”. NEON, the network of energy ADR and ombudsmen bodies, has long been supporting the idea of …
European Consumer Summit: first steps towards a Consumer Code Read More »
NEON, the National Energy Ombudsman Network, welcomes the European Commission Communication on “Delivering a New Deal for Energy Consumers” which aims at putting consumers at the core of a thriving and functioning energy system. NEON believes the Commission should Foster an ambitious Consumer Code to protect end consumers, Look carefully at the needs and interests of the different categories of consumers and how the system …
Position Paper: “Delivering a New Deal for Energy Consumers” Read More »
NEON, the National Energy Ombudsman Network, is pleased to announce the publication of its position paper on the European Commission’s Energy Union. The paper provides NEON’s comments on the current proposal for an Energy Union, emphasising topics of relevance for consumers, in particular: Stakeholders’ shared responsibility on consumers’ engagement in the energy market; The tailoring of the Internal Energy Market …
NEON, the National Energy Ombudsman Network, welcomes EU Commission DG Energy’s European Energy Consumers’ Rights brochure. This brochure explains in detail what energy consumers gain from European legislation, besides the general consumer rights guaranteed in EU legislation, with a special focus on the right to easy resolution of complaints and disputes, through an independent body, such as an …
NEON welcomes the European Energy Consumers’ Rights brochure Read More »
NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.
