In 2016, the Belgian Federal Energy Ombudsman Service received a total of 5,526 complaints (compared to 4,211 complaints in 2015), of which 61.7% were in Dutch, 37.7% in French and 0.5% in German. According to the Ombudsman Service, this increase by 31% (+ 1,315 complaints) is mainly due to a number of policies that in …
Belgian Federal Energy Ombudsman Service Activity Report: +31% complaints in 2016 Read More »
On 3rd and 4th of April, the Catalan Ombudsman, member of NEON, hold a meeting on the regression of Human rights, resuming a discussion launched a year ago. The Workshop was organised in the framework of the European chapter of the International Ombudsman Institute, chaired by Rafael Ribó. Among the most important speakers were the …
Energy complaints fall to lowest point in three years 32% drop in complaints overall compared to 2015 £3.3m ‘handed back’ to consumers in financial awards made by the Energy Ombudsman The total number of complaints by domestic energy consumers fell by 32% last year according to data published jointly by Ofgem and the Energy Ombudsman …
Great Britain: Energy complaints fall by a third in 2016 Read More »
In 2016, more than 38,000 people contacted the Catalan Ombudsman; over 18,000 complaints were handled, including 463 in the field of energy, and 281 ex-officio actions were initiated. Shortcomings in regulations and excessive procedures prevent the exercise of rights in social matters The numerous complaints about urban projects show that measures, regulations and transparency need …
The Catalan Ombudsman urges the authorities to accelerate the transposition of the 2013 Directive on Alternative Dispute Resolution. The Catalan Ombudsman, a member of NEON, also proposes to act in arbitration cases where the services can affect basic consumer rights. On Thursday 19 January, a workshop organised by the Ombudsman and business representatives at the headquarters …
During the presentation of its 2015 annual report, the French National Energy Ombudsman, Jean Gaubert, reviewed the changes that have impacted the activities of this public institution, in particular, the development of competition in electricity and natural gas markets, and progress made through reforms in the energy sector, and in alternative dispute resolution (mediation) for …
NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.
