Members’ News

The Belgian Energy Ombudsman initiates a collective redress action against hidden termination fees

  The Belgian Federal Energy Ombudsman has initiated a class action against several energy suppliers with a view to reaching a collective settlement. The action has been initiated through the Belgian Consumer Ombudsman Service, of which the Energy Ombudsman is a member. The Federal Energy Ombudsman disputes the legal character of the fixed fees that energy …

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French Energy Ombudsman Annual Report: Complaints Rise by 19%

The French national energy ombudsman, Jean Gaubert, has presented the institutions’ Annual Report 2017, showing a 19% increase in the number of complaints received compared to 2016. The Ombudsman points at the rise of unfair commercial practices, regular and persisting invoicing problems and the lack of transparent information as the main reasons explaining this tendency. …

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The Catalan Ombudsman presents the 2017 Annual Report

The Ombudsman of Catalonia, Rafael Ribó, presented the Annual Report 2017, to the President of Catalan Parliament, Roger Torrent, on 9 February 2018. The report and a summary of all decision issued are available on the website www.sindic.cat. In 2017 10,166 complaints have been filed, more than 16,000 have been processed and 281 ex-officio actions …

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The number of complaints received by the Belgian Energy Ombudsman Service in 2017 continues to increase

In 2017, the Federal Service for Energy Ombudsman received a total of 5,797 complaints (5% more than in 2016 and 37% more than in 2015), of which 65.6% were complaints in Dutch, 34% in French and 0.4% in German. According to the Ombudsman Service, this steady increase in the number of complaints since 2015 can …

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The Belgian Energy Ombudsman Service raises the question of the legality of the new Consumer Agreement with energy suppliers

The Belgian Energy Ombudsman Service raises the question of the legality of the new Consumer Agreement with energy suppliers. This case is particularly alarming while, at the same time, the new energy package is being discussed at EU level and the role of the Ombudsman risks to be undermined by certain wording. NEON believes that …

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