Members’ News

Italy: ARERA Conciliation Service Annual Report 2018

The Conciliation Service of ARERA, the Italian regulatory authority for Energy, Networks and the Environment, has published its annual report 2018. Last year, the service received 11.034 requests for conciliation, a large part of which relate to billing issues. Almost 80% of the requests were accepted and 4.836 agreements were reached (65% of total concluded procedures), leading to 4,4 …

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French Consumers Better Informed but Subject to More Aggressive Marketing

The French “Médiateur National de l’Énergie” has published the results of its annual consumer survey (“Baromètre Energie-Info”). The survey shows that consumers are better informed about the liberalisation of the energy market and their right to change supplier but also subject to more aggressive marketing practices such as unsolicited calls. Energy consumption and bills are …

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Ombudsman Services Annual Report: 48,737 Energy Complaints Resolved in 2017

The UK energy ombudsman, Ombudsman Services, has published its annual report 2017. While energy-related complaints to the ombudsman remained relatively stable with only a slight increase (from 88,255 in 2016 to 88,423 in 2017), the number of complaints resolved increased to 48,737 (from 41,622 the year before). In 2017, switching replaced back-billing as the hot …

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