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National Energy Ombudsmen Network

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Members’ News

4 hours ago 20 November 201820 November 2018NEON

French Consumers Better Informed but Subject to More Aggressive Marketing

1 week ago 13 November 201813 November 2018NEON

Ireland: Number of Energy Complaints Stable

4 October 20184 October 2018NEON

Ombudsman Services Annual Report: 48,737 Energy Complaints Resolved in 2017

26 September 201826 September 2018NEON

The Belgian Energy Ombudsman initiates a collective redress action against hidden termination fees

30 May 201830 May 2018NEON

French Energy Ombudsman Annual Report: Complaints Rise by 19%

19 April 201814 May 2018NEON

CRU Publishes Results of Energy Consumer Survey

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NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.

NEON EnergyOmbudsmen

NeonOmbudsman

  • NeonOmbudsman #EU law does not preclude mandatory #ADR as long as access to court is preserved - ADR is not a substitute to the c… https://t.co/B2fThvP8lu

    22 hours . reply . retweet . favorite

  • NeonOmbudsman The weakness of the #ADR Directive is that it treats all forms of #ADR as equals says @shandsmith at @ErasmusESL … https://t.co/RoR4Rpv8v7

    22 hours . reply . retweet . favorite

  • NeonOmbudsman #ADR bodies must be closely monitored to ensure there is no bias says Frederique Coffre @med_energie at @ErasmusESL … https://t.co/H754OpImW2

    23 hours . reply . retweet . favorite

  • NeonOmbudsman Today our @shandsmith and Frederique Coffre @med_energie are at @ErasmusESL Talking about #ADR #ODR - Justice behin… https://t.co/pjqfGZhfS0

    23 hours . reply . retweet . favorite

  • NeonOmbudsman RT @OmbudServices : Our new website and brand launches next week. #Easier #Quicker #ConsumerFirst https://t.co/Ziqg8LaN02

    4 days . reply . retweet . favorite

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