Members’ News

ARERA Conciliation Service 2020

ITALY: ARERA Conciliation Service Annual Report 2020

The Conciliation Service of ARERA, the Italian Regulatory Authority for Energy, Networks and the Environment, has published its annual report 2020. Last year, the service received 18.602 requests for conciliation. Of these, a large majority were related to invoicing/billing issues, particularly in the electricity and gas sectors, while for prosumers issues were mostly related to …

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First decade of existence of the regional mediation service of Wallonia

The Service régional de médiation pour l’énergie (SRME), integrated within the Walloon energy regulator CWaPE, was established in 2008 following the liberalisation of energy markets for household consumers. In the first 10 year of its existence, the service has treated over 10 000 complaints and helped many more consumers understand the energy market and their rights …

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Belgian Federal Energy Ombudsman Annual Report 2018

The Federal Ombudsman Service for Energy of Belgium (Service de Médiation de l’Energie/Ombudsdienst voor Energie) has published its annual report 2018. During 2018, the Federal Ombudsman Service for Energy received a total of 6,713 complaints (15% more than in 2017 and 21% more than in 2016). According to the Ombudsman Service, this permanent increase in …

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