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National Energy Ombudsmen Network

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Members’ News

30 May 201830 May 2018NEON

French Energy Ombudsman Annual Report: Complaints Rise by 19%

19 April 201814 May 2018NEON

CRU Publishes Results of Energy Consumer Survey

19 February 20188 May 2018NEON

The Catalan Ombudsman presents the 2017 Annual Report

6 February 20188 May 2018NEON

The number of complaints received by the Belgian Energy Ombudsman Service in 2017 continues to increase

30 June 20178 May 2018NEON

The Belgian Energy Ombudsman Service raises the question of the legality of the new Consumer Agreement with energy suppliers

3 May 20178 May 2018NEON

Belgian Federal Energy Ombudsman Service Activity Report: +31% complaints in 2016

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NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.

NEON EnergyOmbudsmen

NeonOmbudsman

  • NeonOmbudsman RT @OmbudServices : Reduce the issues caused by poor customer experiences, whether they’re financial, physical or emotional. That’s our job…

    16 hours . reply . retweet . favorite

  • NeonOmbudsman RT @shandsmith : Maroš Šefčovič Vice President of European Commission closing the Citizens Energy Forum. Talking of the 4 Ds of the energy t…

    4 days . reply . retweet . favorite

  • NeonOmbudsman RT @CEERenergy : Bundled Products should be clearly established in general consumer law (not sectoral regulation). "@CEERenergy at Citizens'…

    5 days . reply . retweet . favorite

  • NeonOmbudsman RT @CEERenergy : Citizens' Energy Forum #En4Cit discuss #NewDeal : Redress. Enforcement and consumers enforcers (including sectoral regulator…

    5 days . reply . retweet . favorite

  • NeonOmbudsman Liability of aggregators and other innovative service providers needs to be thought about - rules need to look to t… https://t.co/JcPOQtAmYl

    5 days . reply . retweet . favorite

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