EU Consumers right

Annual Report 2020

2020 Annual Report – The Catalan Ombudsman warns of the serious widening rights crisis during 2020

The Ombudsman of Catalonia, Rafael Ribó, presented the Annual Report 2020, to the Catalan Parliament on 26 February 2021. Of the year of the COVID-19 the Catalan Ombudsman emphasizes the accessibility to healthcare, the inequality in the education, the vulnerability of the elders in residential care homes, the recklessness on the nature and environment, the housing …

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Belgian Federal Energy Ombudsman – first data shows a reduction in the number of complaints in 2020

During the 2020 operational year, the Federal Ombudsman Service for Energy received a total of 6,639 complaints (6% fewer than in 2019), whereof 63.5% Dutch, 36.3% French and 0.2% German. According to the Ombudsman Service, this reduction has been caused by the significant reduction in the energy prices during the corona crisis: “When energy prices …

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“Consumers are citizens with rights”: Conclusions of the round table on Ombudsmen in the New Deal for Consumers

On the 22nd of February, ombudsmen from different sectors, academics and stakeholder representatives from consumer organisations, regulators and businesses gathered for a round table on the role of ombudsmen in critical economic sectors and shared their expectations regarding the upcoming New Deal for Consumers, to be presented by the European Commission in April 2018. This …

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Conclusions of the Morning Discussion on the 2 years of Consumer Mediation

On 9 January 2018, the French National Energy Ombudsman organised a Morning discussion in order to review the two years of consumer mediation in France since the enforcement of the ADR Directive. In the opening, Claude Nocquet, President of the Commission of Evaluation and Control of Consumer Mediation (CECMC), presented the rigorous conditions that a …

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NEON on the Energy Union: considering new challenges for consumers

NEON, the National Energy Ombudsmen Network, welcomes the Energy Union Strategy which aims at providing secure, sustainable, competitive, and affordable energy for every European citizen. This holistic approach puts consumers at the core of the energy market. Consumer empowerment is a key word of the strategy, as they are expected to play an active role …

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