NEON

National Energy Ombudsmen Network

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NEON Annual Reports

30 October 201831 October 2018NEON

NEON Annual Report 2017: Number of Complaints Stable, but Issues Remain

4 September 20177 May 2018NEON

103,835 energy disputes handled in 2016: NEON annual report

15 June 20167 May 2018NEON

NEON: 92,335 energy-related disputes handled in 2015

16 October 20157 May 2018NEON

NEON: 72,462 energy-related disputes handled in 2014

22 October 20148 May 2018NEON

NEON: 48,866 energy-related disputes handled in 2013

NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.

NEON EnergyOmbudsmen

NeonOmbudsman

  • NeonOmbudsman #EU law does not preclude mandatory #ADR as long as access to court is preserved - ADR is not a substitute to the c… https://t.co/B2fThvP8lu

    22 hours . reply . retweet . favorite

  • NeonOmbudsman The weakness of the #ADR Directive is that it treats all forms of #ADR as equals says @shandsmith at @ErasmusESL … https://t.co/RoR4Rpv8v7

    22 hours . reply . retweet . favorite

  • NeonOmbudsman #ADR bodies must be closely monitored to ensure there is no bias says Frederique Coffre @med_energie at @ErasmusESL … https://t.co/H754OpImW2

    23 hours . reply . retweet . favorite

  • NeonOmbudsman Today our @shandsmith and Frederique Coffre @med_energie are at @ErasmusESL Talking about #ADR #ODR - Justice behin… https://t.co/pjqfGZhfS0

    23 hours . reply . retweet . favorite

  • NeonOmbudsman RT @OmbudServices : Our new website and brand launches next week. #Easier #Quicker #ConsumerFirst https://t.co/Ziqg8LaN02

    4 days . reply . retweet . favorite

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