NEON

The Catalan Ombudsman calls for a new law on dispute resolution that guarantees the independence of the mediation body

The Catalan Ombudsman urges the authorities to accelerate the transposition of the 2013 Directive on Alternative Dispute Resolution. The Catalan Ombudsman, a member of NEON, also proposes to act in arbitration cases where the services can affect basic consumer rights. On Thursday 19 January, a workshop organised by the Ombudsman and business representatives at the headquarters …

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The regional mediation service for energy from Wallonia (Belgium) is the newest member of NEON

NEON, the network of energy ADR and ombudsmen, welcomes the regional mediation service for energy from Wallonia, Belgium, as its newest member. “This new addition allows NEON to go to the heart of the European regions and will lead to greater consumer empowerment at the local level,” said Lewis Shand Smith, President of NEON, at …

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Clean Energy Package: let’s not miss the opportunity to improve consumer protection and consumer dispute resolution

NEON, the network of energy ADR and ombudsmen bodies, notes that the new Clean Energy Package proposal aims to expand consumer rights and put consumers at the core of a thriving energy system and provide a better framework to address the new challenges of the energy markets, including energy poverty and vulnerability. Nevertheless, despite numerous improvements, the new …

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European Consumer Summit: first steps towards a Consumer Code

During the European Consumer Summit held on Monday 17th October in Brussels, Commissioner Věra Jourová announced the European Commission aims to create a “EU consumer rights code” that “ensures that the legal provisions are consistent, modern and also future-proof”. NEON, the network of energy ADR and ombudsmen bodies, has long been supporting the idea of …

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NEON welcomes AEEGSI, the Italian regulator, its newest member

NEON, the network of energy ADR and ombudsmen, welcomes AEEGSI (Italy) as its newest member. “Each new member brings more consumer empowerment and a more comprehensive view of the energy retail market” said Lewis Shand Smith, President of NEON. Stronger networking on ADR and a wider accessibility of those procedures leads to more consumers asserting …

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2015 French National Energy Ombudsman Annual Report overview: progress for the energy consumer (annual report)

During the presentation of its 2015 annual report, the French National Energy Ombudsman, Jean Gaubert, reviewed the changes that have impacted the activities of this public institution, in particular, the development of competition in electricity and natural gas markets, and progress made through reforms in the energy sector, and in alternative dispute resolution (mediation) for …

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