NEON

The 9th Citizens’ Energy Forum fosters the empowerment of out-of-court dispute resolution mechanisms

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NEON, the network of independent energy ombudsmen and alternative resolution bodies, welcomes the conclusions of the 9th Citizens’ Energy Forum which fosters the empowerment of out-of-court dispute resolution mechanisms to address consumer complaints in the energy markets, including on bundled offers and new product and service providers such as aggregators. Furthermore, the Forum expresses its …

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Belgian Federal Energy Ombudsman Service Activity Report: +31% complaints in 2016

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In 2016, the Belgian Federal Energy Ombudsman Service received a total of 5,526 complaints (compared to 4,211 complaints in 2015), of which 61.7% were in Dutch, 37.7% in French and 0.5% in German. According to the Ombudsman Service, this increase by 31% (+ 1,315 complaints) is mainly due to a number of policies that in …

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Populism? Human Rights Regression and the Role of the Ombudsman, Barcelona, 3-4 April 2017

Members' News / By

On 3rd and 4th of April, the Catalan Ombudsman, member of NEON, hold a meeting on the regression of Human rights, resuming a discussion launched a year ago. The Workshop was organised in the framework of the European chapter of the International Ombudsman Institute, chaired by Rafael Ribó. Among the most important speakers were the …

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Second panel

Fair access to Energy Ombudsmen and ADR Schemes for all is necessary to build a true Energy Union: conclusions of NEON Event

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Report prepared with Dr Naomi Creutzfeldt, University of Westminster Key messages: Fair access to redress for energy consumers is essential for the engagement of all consumers, prosumers and vulnerable consumers alike Independent ombudsmen and ADR bodies looking after the energy sector can take on the role of positively improving the consumer experience and help change …

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Social vulnerability, territorial sustainability and basic supplies at the centre of the attention of the Catalan Ombudsman in 2016

Members' News / By

In 2016, more than 38,000 people contacted the Catalan Ombudsman; over 18,000 complaints were handled, including 463 in the field of energy, and 281 ex-officio actions were initiated. Shortcomings in regulations and excessive procedures prevent the exercise of rights in social matters The numerous complaints about urban projects show that measures, regulations and transparency need …

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NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.

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