NEON

French Energy Ombudsman Annual Report: Complaints Rise by 19%

Members' News / By

The French national energy ombudsman, Jean Gaubert, has presented the institutions’ Annual Report 2017, showing a 19% increase in the number of complaints received compared to 2016. The Ombudsman points at the rise of unfair commercial practices, regular and persisting invoicing problems and the lack of transparent information as the main reasons explaining this tendency. …

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NEON Welcomes the European Commission’s Proposal for a Directive on Collective Redress

Position Papers / By

NEON, the National Energy Ombudsmen Network, welcomes the Proposal for a Directive on representative actions for the protection of the collective interest of consumers. By allowing consumers to join up to defend their case collectively before a court, this proposal sets the framework for national legal landscapes allowing for an enhanced cooperation between public interest …

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“Consumers are citizens with rights”: Conclusions of the round table on Ombudsmen in the New Deal for Consumers

Energy Union, EU Consumers right, Events, NEON, New Deal for Consumers / By

On the 22nd of February, ombudsmen from different sectors, academics and stakeholder representatives from consumer organisations, regulators and businesses gathered for a round table on the role of ombudsmen in critical economic sectors and shared their expectations regarding the upcoming New Deal for Consumers, to be presented by the European Commission in April 2018. This …

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The Catalan Ombudsman presents the 2017 Annual Report

Members' News / By

The Ombudsman of Catalonia, Rafael Ribó, presented the Annual Report 2017, to the President of Catalan Parliament, Roger Torrent, on 9 February 2018. The report and a summary of all decision issued are available on the website www.sindic.cat. In 2017 10,166 complaints have been filed, more than 16,000 have been processed and 281 ex-officio actions …

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NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.

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