Meeting in Rome, the members of National Energy Ombudsmen Network (NEON) have elected Mr Janusz Gwiazdowski (Coordinator for negotiations to the President of the Energy Regulatory Office, Poland) as the new President of NEON. Mr Roberto Malaman (ARERA, Italy) will serve as vice-president and Ms Sabine Keirse (CWaPE, Belgium) as the association’s treasurer. The association’s …
On the 4th of April, NEON and CWaPE, the energy regulator of the Walloon region (South of Belgium), organised a full-day event on “Collective self-consumption framework in Wallonia and in Europe”. The event shed light on the new rules on collective self-consumption that will enter into force with the recently approved “Clean Energy Packgage” and …
Event: Collective Self-Consumption in Europe and Wallonia Read More »
The French “Médiateur National de l’Énergie” has published the results of its annual consumer survey (“Baromètre Energie-Info”). The survey shows that consumers are better informed about the liberalisation of the energy market and their right to change supplier but also subject to more aggressive marketing practices such as unsolicited calls. Energy consumption and bills are …
French Consumers Better Informed but Subject to More Aggressive Marketing Read More »
The Customer Care Team of the Irish Regulator CRU, member of NEON, has published its annual report for the year 2017. While the total number of customer contacts decreased, the number of complex complaints remained stable. CRU does nevertheless predict an increase in both contacts and complaints in 2018. The Customer Care Team of CRU …
The 2nd Catalan Congress on Energy Poverty took place in Barcelona on the 8 and 9 November 2018, gathering representatives from European and local administration and consumer organizations. NEON Member Síndic de Greuges organised a round table discussion on the supervision of customer service and mediation in the energy sector, which included representatives of the …
NEON, the association of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector, has published its annual report for the year 2017. While the number of complaints only increased slightly from last year, global decreases should not overshadow contrasted national situations on the ground. The aim of the NEON annual report is to …
NEON Annual Report 2017: Number of Complaints Stable, but Issues Remain Read More »
NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.