NEON

Belgian Federal Energy Ombudsman Annual Report 2018

The Federal Ombudsman Service for Energy of Belgium (Service de Médiation de l’Energie/Ombudsdienst voor Energie) has published its annual report 2018. During 2018, the Federal Ombudsman Service for Energy received a total of 6,713 complaints (15% more than in 2017 and 21% more than in 2016). According to the Ombudsman Service, this permanent increase in …

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After the Clean Energy Package: Towards a Prosumer-Rights Framework

On the 4th of April, CWaPE, the energy regulator of Wallonia (Belgium), organised a seminar on collective self-consumption with the support of NEON. The event followed the adoption of the Clean Energy Package, which defines the new rules that will govern the EU electricity market in the years to come. This package aims to put …

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Italy: ARERA Conciliation Service Annual Report 2018

The Conciliation Service of ARERA, the Italian regulatory authority for Energy, Networks and the Environment, has published its annual report 2018. Last year, the service received 11.034 requests for conciliation, a large part of which relate to billing issues. Almost 80% of the requests were accepted and 4.836 agreements were reached (65% of total concluded procedures), leading to 4,4 …

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NEON Welcomes Adoption of Strong Consumer-Protection and Out-Of-Court Dispute Settlement Provisions at EU level

On the 26th of March, the European Parliament adopted the revised electricity market directive, which are part of the Clean Energy Package.NEON strongly welcomes this text, which will strengthen the EU provisions on consumer protection and the right to out-of-court dispute settlement in the electricity sector. Electricity is a basic and essential good and, as …

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