NEON

NEON conclusions on Data Management and Complaint Monitoring in the Energy Sector

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NEON concludes in order to support the effective functioning of the retail market and to ensure effective consumer protection, data management, and complaint monitoring could be improved. It is important to collate consistent and up-to-date data from all energy ombudsman and ADR entities, whether members of NEON or not, as well as information about the nature …

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Independent Ombudsmen and ADR providers: building bridges in the energy market

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Today, during the 7th Citizens’ Energy Forum , NEON, the National Energy Ombudsmen Network, presented the report on ADR in the Energy Sector in Europe conducted by Dr Naomi Creutzfeldt, ESRC Research Fellow, Fellow of Wolfson College Centre for Socio-Legal Studies – University of Oxford, and commissioned by NEON. The research reveals that although all Member States (at National or regional level) …

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NEON on the Energy Union: considering new challenges for consumers

Energy Union, EU Consumers right, NEON / By

NEON, the National Energy Ombudsmen Network, welcomes the Energy Union Strategy which aims at providing secure, sustainable, competitive, and affordable energy for every European citizen. This holistic approach puts consumers at the core of the energy market. Consumer empowerment is a key word of the strategy, as they are expected to play an active role …

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ADR in the energy sector: strengthening the reputation and moral authority of independent energy ombudsmen

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With the support of Professor Christopher Hodges MA PhD FSALS, Professor of Justice Systems, University of Oxford Head of the CMS/Swiss Re Research Programme on Civil Justice Systems, Centre for Socio-Legal Studies, and Fellow of Wolfson College, University of Oxford Honorary Professor, China University of Political Science and Law, Beijing With the 2013/11 Directive on …

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NEON’s Position Paper on the Energy Union

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NEON, the National Energy Ombudsman Network, is pleased to announce the publication of its position paper on the European Commission’s Energy Union. The paper provides NEON’s comments on the current proposal for an Energy Union, emphasising topics of relevance for consumers, in particular: Stakeholders’ shared responsibility on consumers’ engagement in the energy market; The tailoring of the Internal Energy Market …

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NEON works with CEER to implement the 2020 Vision

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NEON is a strong supporter of the 2020 Vision for Europe’s energy customers developed by CEER and BEUC. This vision relies on the RASP principles (Reliability, Affordability, Simplicity and Protection and Empowerment) to empower energy consumers throughout Europe. On 6 November 2014, CEER published its Report on the Implementation of the 2020 Vision for Europe’s Energy Customers by its Supporters.  …

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NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.

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