NEON

Cooperation needed to protect consumers buying bundled products

On the 6th of November, regulators, ADR bodies, consumer organisations and representatives from the European Commission gathered in Brussels for a cross-sectoral, cross-authority dialogue on how to better protect consumers who buy bundled products. Bundled products are different types of goods and services packaged together in one single contract. They are found within the same …

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Report on the Application of the ADR Directive – NEON Comments

Last week, the European Commission published the Report on the application of Directive 2013/11/EU (the “ADR Directive”). In view of the publication of that report, we conducted an internal study in order to determine the impact the Directive has had on publicly-mandated dispute-resolution bodies on the ground. This paper builds on our internal study to …

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NEON Annual Report 2018

The year 2018 marked new beginnings for NEON, with some changes that will influence our association in the years to come. In March, Annette Jantzen took over from Marine Cornelis as the Secretary General of NEON. In June, NEON members adopted a renewed strategy that redefined the associations’ mission and vision. This lead to the …

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First decade of existence of the regional mediation service of Wallonia

The Service régional de médiation pour l’énergie (SRME), integrated within the Walloon energy regulator CWaPE, was established in 2008 following the liberalisation of energy markets for household consumers. In the first 10 year of its existence, the service has treated over 10 000 complaints and helped many more consumers understand the energy market and their rights …

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