The Ombudsman of Catalonia, Rafael Ribó, presented the Annual Report 2020, to the Catalan Parliament on 26 February 2021. Of the year of the COVID-19 the Catalan Ombudsman emphasizes the accessibility to healthcare, the inequality in the education, the vulnerability of the elders in residential care homes, the recklessness on the nature and environment, the housing …
During the 2020 operational year, the Federal Ombudsman Service for Energy received a total of 6,639 complaints (6% fewer than in 2019), whereof 63.5% Dutch, 36.3% French and 0.2% German. According to the Ombudsman Service, this reduction has been caused by the significant reduction in the energy prices during the corona crisis: “When energy prices …
The Conciliation Service of ARERA, the Italian Regulatory Authority for Energy, Networks and the Environment, has published its annual report 2020. Last year, the service received 18.602 requests for conciliation. Of these, a large majority were related to invoicing/billing issues, particularly in the electricity and gas sectors, while for prosumers issues were mostly related to …
ITALY: ARERA Conciliation Service Annual Report 2020 Read More »
NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.
