NEON unites consumer dispute-resolution services active in the energy sector. NEON members are autonomous and independent authorities that have received a public mandate and report to federal, national, regional or local authorities.
Collectively, our members help over 220 million Europeans find a free, quick and easy solution to their unresolved issues with their energy provider.
NEON members are established in the European Union (EU) and other European countries that have signed the Energy Community Treaty:
Service de Médiation de l’Energie/Ombudsdienst voor Energie – Belgium
El Sindic – Catalonia (Spain)
Le Médiateur National de l’Energie – France
Energy Ombudsman – Georgia
Ombudsman Services – Great Britain
Commission for Regulation of Utilities – Ireland
Autorità di Regolazione per Energia Reti e Ambiente – Italy
Coordinator for negotiations to the President of Energy Regulatory Office – Poland
CWaPE – Commission Wallonne pour l’Energie – Wallonia (Belgium)
Interested in becoming a Member? Read our Members’ Missions and Principles, FAQs and contact the Secretariat for more information!