Objectives and values

bannierepages1024OUR OBJECTIVES

  1. Promoting the role of independent ombusdmen, mediation and consumer bodies in the energy sector 
  1. Encouraging the protection and empowerment of energy consumers
  1. Representing our members at the European level
  1. Facilitating the exchange of information, experience, and good practices among members



  • Independence: our members are completely independent of the industries they handle complaints for, and those companies have no control over our activities;
  • Transparency: our members publish annual reports, recommendations, details on their funding and performance indicators;
  • Respect for the principles of fairness and Human Rights;
  • Members have regard to any relevant legislation, contract, regulatory provision, and codes of conduct or practice;
  • Efficiency.