Objectives and values


  1. To promote ADR in Europe in compliance with the recommendations of the Commission and EU Directives
  1. To encourage the protection and empowerment of energy consumers
  1. To represent its members at European level and to link up with European counterparts in the fields of energy and consumption
  1. To facilitate the exchange of information, experience, and good practices among members



  • Independence: members’ services are completely independent of the industries they handle complaints for, and those companies have no control over our activities;
  • Transparency: members publish annual reports, recommendations, details on their funding and performance indicators;
  • Respect for the principles of fairness and Human Rights;
  • Members have regard to any relevant legislation, contract, regulatory provision, and codes of conduct or practice;
  • Efficiency.