The Conciliation Service of ARERA, the Italian regulatory authority for
Energy, Networks and the Environment, has published its annual report 2018. Last year, the service received 11.034 requests for conciliation, a large part of which relate to billing issues. Almost 80% of the requests were accepted and 4.836 agreements were reached (65% of total concluded procedures), leading to 4,4 million euros in compensation being awarded to customers. Finally, 94% of the customers who answered the satisfaction survey were satisfied with the ARERA Conciliation Service.
For more information, you can consult the webpage of ARERA.