Morning Discussion, 9 January 2018: 2 years of Consumer Mediation

The French national energy ombudsman organises a morning discussion on mediation in France and in Europe on Tuesday, January 9, 2018 (#2ansMédiationConso).

Since January 1, 2016, mediation has become mandatory in France for any dispute between a consumer and a professional related to the execution of sales or services contract.

Two years after the implementation of the directive, the National Energy Ombudsman, a public mediator for more than 10 years in the energy sector, is organising a morning discussion to review and discuss the place of mediation and the settlement of consumer disputes in different sectors in France and in Europe.

Reception from 8.30 a.m., over a coffee.

Round tables animated by Gilles Leclerc.

9:00 – 9:15
Introduction by Ms. Nocquet – Chairperson of the Commission for the Evaluation and Control of Consumer Mediation (CECMC)

9:15 – 10:15
1st round table: Between service and justice, has the consumer mediation found its place in France?
Claire Mialaret – Electronic Communications Ombudsman
Alain Bazot – President of UFC Que Choisir
Renaud Le Breton de Vannoise – Judge at the Tribunal de grande instance of Bobigny
Jean Gaubert – National Energy Ombudsman

Presentation: Impact and legitimacy of Ombudsmen in Europe, Naomi Creutzfeldt – Lecturer and researcher at the University of Westminster
(translated from English into simultaneous headphones)

2nd round table: The European point of view. The interest of Ombudsmen in the energy sector.
Eric Houtman – Belgian Energy Ombudsman
Orsola Arianna – Mediator and trainer at the National Chamber of Arbitration of Milan
Marine Cornelis – General Secretary of NEON – National Energy Ombudsmen Network
Rafael Ribo – Ombudsman of Catalonia

Free, registration required

Event in French

Tuesday, January 9, 2018 from 9a.m. to 12p.m., 15 rue Pasquier, Paris 8th

For more information, consult the French Ombudsman’s website.