Morning Discussion, 9 January 2018: 2 years of Consumer Mediation

The French national energy ombudsman organises a morning discussion on mediation in France and in Europe on Tuesday, January 9, 2018 (#2ansMédiationConso).

Since January 1, 2016, mediation has become mandatory in France for any dispute between a consumer and a professional related to the execution of sales or services contract.

Two years after the implementation of the directive, the National Energy Ombudsman, a public mediator for more than 10 years in the energy sector, is organising a morning discussion to review and discuss the place of mediation and the settlement of consumer disputes in different sectors in France and in Europe.

PROGRAMME
Reception from 8.30 a.m., over a coffee.

Round tables animated by Gilles Leclerc.

9:00 – 9:15
Introduction by Ms. Nocquet – Chairperson of the Commission for the Evaluation and Control of Consumer Mediation (CECMC)

9:15 – 10:15
1st round table: Between service and justice, has the consumer mediation found its place in France?
Claire Mialaret – Electronic Communications Ombudsman
Alain Bazot – President of UFC Que Choisir
Renaud Le Breton de Vannoise – Judge at the Tribunal de grande instance of Bobigny
Jean Gaubert – National Energy Ombudsman

10:30-11:00
Presentation: Impact and legitimacy of Ombudsmen in Europe, Naomi Creutzfeldt – Lecturer and researcher at the University of Westminster
(translated from English into simultaneous headphones)

11:00-12:00
2nd round table: The European point of view. The interest of Ombudsmen in the energy sector.
Eric Houtman – Belgian Energy Ombudsman
Orsola Arianna – Mediator and trainer at the National Chamber of Arbitration of Milan
Marine Cornelis – General Secretary of NEON – National Energy Ombudsmen Network
Rafael Ribo – Ombudsman of Catalonia

PRACTICAL INFORMATION
Free, registration required

Event in French

Tuesday, January 9, 2018 from 9a.m. to 12p.m., 15 rue Pasquier, Paris 8th

For more information, consult the French Ombudsman’s website.